Customer Service

The Customer Service Center is available to help: Monday – Friday, 8:00 AM to 5:00 PM Eastern Standard Time 844-787-4254. You can also email any questions or comments to: info@strialite.com


  • Payment Information

    The final section is to verify your credit card billing address and enter your credit card account number and expiration date. Centre Light Solutions allows you to pay by major debit or credit card (American Express, Discover, Visa, or MasterCard).

    We may contact you within two business days via e-mail and/or phone to verbally verify your order. We may not be able to ship your order if this information is inconsistent.

  • Payment Installments

    With an Payment Installments, you can receive an item now and pay 4 monthly installments at no extra charge with your major credit card. The product price, Shipping & Handling, and any applicable sales tax will be divided according into 4 easy payments. During checkout, just choose the Payment Installments option, when available. The first Payment installment will be billed on right away. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Payment billing dates are set according to the ship date of the order; billing dates for future installments can’t be customized or changed. Please note: certain payment methods, including prepaid cards, may not be available for items purchased with Payment Installments.

  • Are credit card transactions Safe

    Absolutely! In fact, statistically it’s safer to use your credit card over the Internet than in a restaurant or department store. Centre Light Solutions servers use Secure Sockets Layer (SSL), one of the most powerful and widely used encryption technologies on the Internet today. If you would like more information about our credit card security policy, please read our Privacy and Security Policy.

  • Why would my card be declined

    In order to protect our customers from fraudulent transactions, the billing and shipping address is verified through your credit card company. If the billing address on your Centre Light Solutions account differs from the billing address on your bank’s records, you could be declined. Please verify that Billing Address information is correct, and then notify your credit card company to ensure that they have your most up-to-date information.

  • Completing your order

    After entering your payment information, simply click the “Confirm Order” button and the order will be processed. That’s it!

    You will be e-mailed immediately with confirmation of your order, including your order information and invoice number.

    There is a possibility that your credit card could be declined after confirming your order. If this happens then you will be returned to the Payment Information screen so that you can re-enter your credit card information and correct any errors.

  • Can I cancel an order

    Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. We regret any inconvenience that this may cause you.

  • Tax

    Orders placed in the State of Indiana, will be taxed on product and shipping cost. All other states will be excused from taxes, however will be held responsible to claim taxes in their own state.

  • Shipping

    Shipping Days are Monday thru Friday
    Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day. Any Orders after 3pm will be shipped the next business day.

    Shipping to Alaska, Hawaii, and US Territories
    Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged additional shipping fees based on destination, size and weight. Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii, Alaska and US territories. Furthermore, there may be some orders we will not be able to ship because of distance or cost.

  • Questions about my order

    Please send any order or shipping-related questions to contact us
    Toll Free: 1-844-787-254 or info@strialite.com

  • Lost Orders

    Centre Light Solutions will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.

    Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter. We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.

  • Refused Order Charges

    A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.

    If we send a package through our shipping carrier (usually UPS), and they are unable to deliver the package to you after multiple attempts, then UPS will charge us a fee (usually the cost of a typical ground shipment charge, from $5-10) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a “product return” and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by UPS. There will be a 25% restocking fee taking off your product return per item.

    Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.

  • Damaged or Missing Merchandise Policy

    You have up to 5 business days after the package has been delivered to notify us of any damage to the product(s) or if there are any products missing from the order.

    If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 5 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.